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Terms of Service

By accessing or using The Help (including the website and any related services), you accept and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use the Platform.

1. Description of Services

The Help provides an online directory connecting independent home helpers with families seeking help. We are not an agency, employer, or intermediary.

All arrangements are made directly between the independent individual and the family. The Help is not a party to these agreements and does not charge commissions.

2. Eligibility & User Declarations

Users confirm:
• They are 21+ and legally permitted to work in the UAE
• Freelancers confirm no criminal convictions
• All information provided is accurate and truthful

3. User Accounts

Users agree to:
• Keep their account credentials secure
• Be responsible for all activities on their account

4. Acceptable Use

Users must not:
• Share misleading, illegal, unsafe, or defamatory content
• Impersonate others or violate UAE laws

5. Disclaimers

The Help provides its service “AS IS.” No guarantees are made regarding reliability, accuracy, or outcome.

6. Intellectual Property

All branding and content belongs to The Help. Use without permission is prohibited.

7. Privacy Policy

Use of the platform implies acceptance of our Privacy Policy.

8. Indemnity

Users agree to indemnify The Help from claims, losses, or liability arising from:
• Their use of the platform
• Violation of terms or UAE law

9. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Users are responsible for complying with local laws in their own jurisdictions.

10. Changes

These terms may be updated at any time. Continued use indicates acceptance.

Connect with diverse talent for all your project needs

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Legal note: Some roles (e.g., nannies, live-in housekeepers, drivers, elderly carers) may be classed as Domestic Worker roles in the UAE. Where required, hiring must be arranged via a licensed agency/Tadbeer center or under a valid work permit/visa. By creating a profile, you confirm you are legally permitted to provide services in the UAE and will follow all applicable laws. Families are responsible for verifying permits/visas and using approved channels.